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A Service Establishment and Delivery Process Area at Maturity Level 3
The purpose of Incident Resolution and Prevention (IRP) is to ensure timely and effective resolution of service incidents and prevention of service incidents as appropriate.
IRP is about handling what goes wrong—and preventing it from going wrong in the first place if you can.
The Incident Resolution and Prevention process area involves the following activities:
• Identifying and analyzing service incidents
• Initiating specific actions to address incidents
• Monitoring the status of incidents, tracking progress of incident status, and escalating as necessary
• Identifying and analyzing the underlying .
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